FAQ
What are the perquisites for attending your training courses?
Most courses do not have any specific perquisites except a desire to participate and learn. Some courses such as Fetac Level 5 which require a refresher course every 2 years, original occupational first aid certificates will be requested before the participant commences the course. Any pre-course requirements however are clearly stated in the course documentation. It is best to check prior to course commencement.
What is the goal of your training?
We prepare a wide variety of groups and individuals to recognise life-threatening emergencies and to provide CPR, use a Defibrillator, and relieve choking in a safe, timely, and effective manner. Most courses include adult, child and infant emergency life rescue skills.
Who are the courses recommended for?
Most courses are intended for anyone who needs to know how to perform CPR in an emergency situation and set in motion the links in the chain of survival.
How can get a First Aid Certificate?
To receive a certificate participants normally have to complete a skills test and a written test to authenticate learning.
Why are your courses popular and why the structure?
We are enthusiastic about what we do, each customer and participant is important and valued because we know you are the life source of our business.
The structure of most courses are video-based and divided into multiple lessons. Many of the lessons are practice-while-watching lessons that allow the participant to watch the video while practising the skills on a mannequin.
The video instructions shape the courses. It defines course content and practice intervals and provides consistent instruction to every participant in every course. It also helps instructors maintain a tight schedule and carefully integrated course content.
Can you do weekends and / or evenings?
Yes, we can accommodate your course over evenings and weekends.
What sort of exam is there?
Depending on which course you choose there may be a written test and a practical assessment. Don't worry, there is ample time to practice and the instructors and examiners do their best to put you at ease.
How long is my qualification valid for?
All Fetac Level 5 certificates are approved and valid for 2 years.
What training is required for using a Defibrillator?
First Aid Direct courses do cover CPR and the use of Defibrillators. If you decide to make available a Defibrillator in your workplace, it is important that those who may use it are appropriately trained and retrained at regular intervals.
When do we receive our Certificates?
All Certificates from First Aid Direct, Fetac, IHF & AHA will be made available on receipt of full course payments as substantial upfront costs are attributed to training and certification.
What is the dress code?
Casual and comfortable clothing is welcomed. You will be practising skills that require working on your hands and knees, bending, standing, and lifting. If you have any physical conditions that might prevent these activities, please bring it to the attention of the instructor at beginning of course. We will work to accommodate your needs within the stated course completion requirements. Chewing gum is prohibited and it is also recommended for hygiene reasons to remove lipstick particularly during CPR training.
Can First Aid Direct cater for participants who have literacy difficulties?
Each case must be assessed individually. Every opportunity will be given to participants who have literacy difficulties and where possible special arrangements will be made to help compensate these participants. It may be possible for the participants to be allowed extra time for the examination or to arrange with the course tutor to transcribe verbal answers onto paper. Such requests must be made before the commencement of the course in order to provide the course tutor with advanced notice.
Can students with English Language difficulties be accommodated?
English is the language in which training is delivered. If participants wish to bring an interpreter who does not interrupt the class, they may do so at no additional charge by prior arrangement.
What happens if someone fails?
We applies detailed and thorough procedures to moderate and check examination results before they are issued. This includes a particular review of borderline results to ensure that the declared results are fair and a reflection of the participants work. However each case is dealt with on it's own merit. Generally the Instructor will speak to the person who has booked the participant on the course and explain where the problem is. Sometimes it is simply a matter of re-sitting the exam due to nerves and this can be accommodated for. Other circumstances require additional training or remedial training, which again if possible, will be catered for. In some instances there are additional charges for these services.